Working Remotely

This category focuses on the challenges and opportunities associated with remote work, as well as tips for staying productive and motivated while working from home or other remote locations. It also covers topics like remote team management, digital communication tools and strategies for achieving work-life balance.

Onboarding Outsourced Customer Service Teams: Tips and Best Practices

Onboarding Outsourced Customer Service Teams: Tips and Best Practices

You’ve hired an outsourced customer service team. Great! Now what? Navigating the world of outsourced customer service can often feel like learning to drive a stick shift vehicle in a bustling city centre—confusing, slightly chaotic and with an acute sense of pressure. However, much like mastering that tricky clutch-gear interplay, successfully onboarding an outsourced customer…

Remote Reception

Remote Reception

Many companies are now under severe strain as the furlough scheme comes to an end and income has not yet come back. There is real worry that income levels will not be back to normal even by the end of 2021. Some business owners may decide to put their companies into hibernation until times are…

Preparations to Jump Ship

Preparations to Jump Ship

Well, of course we are not talking about ships but jobs. During the recession many people have been working in jobs that they find unfulfilling or dissatisfying as they should feel ‘lucky to have a job’.  Having a steady income and keeping safe during the recession were the priorities.  But now the water has calmed…